Accounting Software Support Specialist (aka Customer Support Analyst)
Posted: September 12, 2017
About Accountek Solutions Inc.
Accountek is an Accounting and ERP software and service provider for small and mid-sized businesses across North America.
About the Job
Due to recent growth, we are seeking a dedicated professional Customer Support Analyst to join our team. The successful candidate will be an integral part of the team and will be responsible for participating in the day-to-day product support.
For the right person, this position could lead to an expanded role in software implementation and quality assurance testing.
The position is ideal for those who are self-motivated, patient, detail oriented, dependable individuals who like to help others solve their problems. We offer excellent career growth opportunities, benefits package, and a great business casual working environment.
In this position, you will:
-Use your skillsets to troubleshoot Client Issues in a timely manner
-Serve as a first responder to client requests and act as liaison between customer and Accountek
-Keep Clients informed of progression with issues and provide follow up as necessary through written or verbal communications.
-Review existing software documentation provide suggested updates
-Promote and maintain a high quality, professional, service-oriented company image among clients
-other duties may be assigned
-High School Diploma required.
-Accounting or Business Degree/Diploma and/or experience is preferred
-Excellent, effective, and clear verbal and written communication skills
-Courteous and professional phone manner, demeanor, and attitude are essential
-Customer service experience preferably in the software industry
-Experience in different accounting software applications
-Strong PC and system navigation skills, in a Windows-based environment. Account Management and password resets.
-Some knowledge of Mac OS system and navigation preferred
-Excellent organizational, time management, punctuality and customer service skills
-Must be able to work independently as well as coordinate efforts with other team members
-Good team player, yet willing to take personal responsibility for resolution of issue
-Must be willing to work 9am to 5pm weekdays (Monday-Friday) and some Holidays