Connected Support

In this section you will be able to find out more about Connected Support, get tips from support technicians, download sample report writer templates, and obtain software updates online.

Our support office is open Monday - Friday 8am to 5pm Eastern Standard time. The Connected Support Center is accessed by a toll free phone number for your convenience and also takes requests by fax and email.

  • Toll Free: 1-888-414-2196
  • Fax: 905-482-1826
  • E-mail:

System Requirements

View the most current Connected system requirements. This page is is regularly updated and can help answer questions about new operating systems, network configurations, and third party applications.

Software Updates

Download the latest versions of Connected and other files. Next time you need an update just download it online! Please note that program updates are encrypted and require passwords. Only customers with current support contracts are able to install them.

Report a Problem

Fill out an online form to report bugs that you have discovered and suggest possible enhancements to Connected. We value your input.

Support Contract Options

We have several different support options available to Connected users. We offer an unlimited package where you receive unlimited technical support and program updates for a year. We also offer a support contract valid for unlimited program updates only. Please contact our office for pricing information at or call, toll-free 888-414-2196.