> Welcome to Connected Support
In this section you will be able to find out more about Connected Support, get tips from support technicians, download sample report writer templates, and obtain software updates online.

> Connected Support Information
Our support office is open Monday - Friday 8am to 5pm Eastern Standard time. The Connected Support Center is accessed by a toll free phone number for your convenience and also takes requests by fax and email.

Toll Free: (888)-414-2196
Fax: (905)-761-0818
E-mail: support @ accountek .com

System Requirements
View the most current Connected system requirements. This page is is regularily updated and can help answer questions about new operating systems, network configurations, and third party applications.

Software Updates
Download the latest versions of Connected and other files. Next time you need an update just download it online! Please note that program updates are encrypted and require passwords. Only customers with current support contracts are able to install them.

Online Training and Additional Services
Additional services are also available that are not included in standard support contracts. These services include training, installation, custom report generation/data exports, company specific documentation, and data recovery

Report Faults and Suggest Enhancements
Fill out an on line form to report bugs that you have discovered and suggest possible enhancements to Connected. We value your input.

> Support Contract Options
We have several different support options available to Connected users. We offer an unlimited package where you receive unlimited technical support and program updates for a year. We also offer a support contract valid for unlimited program updates only. Please contact our office for pricing information at support @ accountek.com or call, toll-free 888-414-2196.