> Welcome to Connected Support
In this section you will be able to find out more
about Connected Support, get tips from support technicians,
download sample report writer templates, and obtain software
updates online.
> Connected Support Information
Our support office is open Monday - Friday 8am
to 5pm Eastern Standard time. The Connected Support Center
is accessed by a toll free phone number for your convenience
and also takes requests by fax and email.
Toll Free: (888)-414-2196
Fax: (905)-761-0818
E-mail: support @ accountek .com
> System Requirements
View the most current Connected system requirements.
This page is is regularily updated and can help answer
questions about new operating systems, network configurations,
and third party applications.
> Software
Updates
Download the latest versions of Connected and other
files. Next time you need an update just download it online!
Please note that program updates are encrypted and require
passwords. Only customers with current support contracts
are able to install them.
> Documents
Download the latest documentation for and release
info not found in your Connected User Guide.
> Online Training and Additional Services
Additional services are also available that are
not included in standard support contracts. These services
include training, installation, custom report generation/data
exports, company specific documentation, and data recovery.
> Tech Tips
Harvey, the Connected Support Supervisor, shares a few
tips that are helpful for the Connected beginner as well
as the power user.
> Report Writer
Templates
The Connected Report Writer allows you to design an almost
infinite variety of reports. Browse our library and feel
free to help yourself to whatever you may need. Remember
to check back often, we will be adding new templates frequently.
> Report Bugs
and Suggest Enhancements
Fill out an on line form to report bugs that you have
discovered and suggest possible enhancements to Connected.
We value your input.
> Support Contract Options
We have several different support options available
to Connected users. We offer an unlimited package where
you receive unlimited technical support and program updates
for a year. We also offer a support contract valid for
unlimited program updates only. Please contact our office
for pricing information at support @ accountek.com or
call, toll-free 888-414-2196.
